Tuesday, October 11, 2011

International BlackBerry outage continues

BlackBerry maker Research In Motion has still not fully restored e-mail, messaging, and Web service to more than 10 million customers in Europe, the Middle East, parts of South America, and Africa after a disruption at one of its network operation centers yesterday.

A BlackBerry outage, which began on Monday around 10:20 a.m. BST, has resulted in limited access to e-mails, Web browsing, and messaging services such as BlackBerry Messenger, otherwise known as BBM.

Late yesterday, RIM said it had resolved the issue. But this morning, millions of BlackBerry subscribers woke up to find their service was still disrupted. The company has acknowledged the problem, but has not offered much detail about when it will be fixed.

The company said in a statement that the issues experienced by its customers in Europe, the Middle East, Africa, India, Brazil, Chile, and Argentina were caused by a core switch failure within RIM's infrastructure